哈弗商业评论（Harvard Business Review）：2022年零售消费体验报告（英文版）（12页）
WHITEPAPERCustomerExperienceinRetailDataDrivesEverythingSponsoredbySPONSORPERSPECTIVETosaycustomerexperience(CX)mattersisanunderstatement.Infact,asthisresearchreveals,it’ssignificantlymoreimportantforretailthanforallotherindustriescombined.(seefigure1).Priceandproductqualitywillalwaysbevaluesconsumers...
2023-11-08
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